I made a mistake in my order. How can I correct my mistake?

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I made a mistake in my order. How can I correct my mistake?

Please contact us via email immediately to see if we can change your order.
In case your order has already been processed. we will instruct you where and how to send us back the unopened boxes and
we will ship you the correct items when we receive your returned items (incorrect order).
* Additional shipping cost will be at your expense.

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Masa

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Terms & Conditions

  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be calculated for the total amount of your order (including the Shipping fee).
  • If you use a coupon code, the point will be calculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spent when you use your points.
  • You can not redeem your points toward the Shipping fee.
  • If you cancel your order, your points will be deducted from the refunded amount.
  • You can see your points balance on "My Points".
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