Orders are delivered anywhere in Australia for a flat rate of AU$9.90*The delivery takes 7 to 10 working days after your order is dispatched from our Singapore distribution centre. * Goods valued over AU$1000.00 may be charged an Import Transaction Fee (GST inclusive). We have placed limitations on purchase quantity so that you will not be charged the ITF, but please note that any customs duty that may occur is at the responsibility of the purchaser.
[Step1] Order Confirmation.After finishing your order, the system will send you a confirmation email. It should arrive within a few minutes after you have placed your order. Please re-check and verify your order, as well as your address information. If you do not receive any confirmation email within an hour, there might have been an error on the email address you entered. Please contact us if you have not received your confirmation email.
[Step2] Inventory Status.Later, our system will verify that we have your prescription in stock and will send a follow-up email to let you know the current status. This could take up to a few days to verify depending on if you placed your order during a holiday or on the weekend. We are not able to verify the delivery date during this time.
[Step3] Product Delivery.If your item happens to be out of stock we will reorder from our suppliers and obtain the lenses as soon as possible. Once we have your lens in stock, we will ship them within a few days, usually the next day. However, in very rare cases it might take up to 4 weeks to ship your order. The majority of our orders are shipped within a few days. If your order contains more than 8 boxes of products (packing/shipping up to 8 packs in one box), it might be shipped in multiple packages. It depends on the size of the product. Occasionally, multiple packages take longer to clear customs. We continually track your order and will update you via email if there are any significant delays.
[Step4] Shipping Complete.As soon as your order leaves our distribution centre, we will send you a notification email. It will include a tracking URL to track the status of your order. To do this, you will also need your Order ID which will be included in this email as well.