We split delivery when ordering more than 9 packs of products (packing/shipping up to 8 packs in one box). It depends on the size of the product.
Goods valued over AU$1,000 may be charged an Import Transaction Fee. We have placed limitations on purchase quantity so that you will not be charged the ITF, but please note that any customs duty that may occur is at the responsibility of the purchaser.
Please contact us via email. We will instruct you the necessary steps and will re-send your package after confirming the status of returning to the sender. *Additional shipping cost will be at your expense. *If more than one year passes since the date the order was originally shipped, we will not be able to re-send […]
Due to strict controls on medical devices, we are unable to ship to locations outside Australia.
We do not offer special delivery or rush shipments at this time.
We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date. We cannot guarantee that they will be able to accommodate your request.
If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (SAVELENS). If you find the shipping company has returned your order while you were away, […]
After we ship orders, you can track your order on our delivery company’s tracking page at [Track Your Order] on [VIEW] on [Order History] through [My Account]. You will also receive a Dispatch Information email after your order was shipped out.
Orders are typically delivered 7-10 working days (remote area may take longer) after they are shipped. For stocked items, we will ship them within a few days, usually the next day. For custom ordered items , it usually takes one week (in very rare cases it might take up to 4 weeks) to receive them […]
The shipping charge is AU$12.90 per order, regardless of location in Australia. You will receive free shipping upon your purchase automatically when you place an order over $120 (no coupon code required). Free shipping is subject to change without notice.