My package has been returned to the sender (SAVELENS) because of an insufficient address/incorrect address or not been collected. Can you re-send my package?

Please contact us via email. We will instruct you the necessary steps and will re-send your package after confirming the status of returning to the sender. *Additional shipping cost will be at your expense. *If more than one year passes since the date the order was originally shipped, we will not be able to re-send […]

What will happen if I am away when my order arrives?

If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (SAVELENS). If you find the shipping company has returned your order while you were away, […]

How can I track my order?

After we ship orders, you can track your order on our delivery company’s tracking page at [Track Your Order] on [VIEW] on [Order History] through [My Account]. You will also receive a Dispatch Information email after your order was shipped out.

How long does it take to receive my order?

Orders are typically delivered 7-10 working days (remote area may take longer) after they are shipped. For stocked items, we will ship them within a few days, usually the next day. For custom ordered items , it usually takes one week (in very rare cases it might take up to 4 weeks) to receive them […]

How much is the shipping charge?

The shipping charge is AU$12.90 per order, regardless of location in Australia. You will receive free shipping upon your purchase automatically when you place an order over $120 (no coupon code required). Free shipping is subject to change without notice.