My package has been returned to the sender (SAVELENS) because of an insufficient address/incorrect address or not been collected. Can you re-send my package?

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My package has been returned to the sender (SAVELENS) because of an insufficient address/incorrect address or not been collected. Can you re-send my package?

Please contact us via email. We will instruct you the necessary steps and will re-send your package after confirming the status of returning to the sender.

*Additional shipping cost will be at your expense.
*If more than one year passes since the date the order was originally shipped, we will not be able to re-send the order or issue a refund.
*We do not take any responsibility in the cases where the orders have gone missing or been delivered to a wrong person due to insufficient /wrong address.

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  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be calculated for the total amount of your order (including the Shipping fee).
  • If you use a coupon code, the point will be calculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spent when you use your points.
  • You can not redeem your points toward the Shipping fee.
  • If you cancel your order, your points will be deducted from the refunded amount.
  • You can see your points balance on "My Points".
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