What kind of conditions apply for returns or exchanges?

A

What kind of conditions apply for returns or exchanges?

We only accept returned items when:
・You find a defective lens.

You may exchange merchandise in the following cases:
・Your eye care provider gave you a new prescription.
・You made a mistake when placing your order.
within 30 days from the dispatched date.
On all exchanges, we will exchange the price of the originally ordered items only and replace them for products of equal value.
Click here for more details on our Return Policy.

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Terms & Conditions

  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be calculated for the total amount of your order (including the Shipping fee).
  • If you use a coupon code, the point will be calculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spent when you use your points.
  • You can not redeem your points toward the Shipping fee.
  • If you cancel your order, your points will be deducted from the refunded amount.
  • You can see your points balance on "My Points".
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