Can I cancel my order?

A

Can I cancel my order?

Unfortunately we do not cancel orders once they have been processed unless your order status shows [On hold] (unpaid by Bank Transfer) or [Pending payment] (Credit card/PayPal payment failed/unfinished)).

Please keep this in mind when you place your order.
*Be sure to recheck and verify all your order details and information prior to submitting an order.

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Masa

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Terms & Conditions

  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be calculated for the total amount of your order (including the Shipping fee).
  • If you use a coupon code, the point will be calculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spent when you use your points.
  • You can not redeem your points toward the Shipping fee.
  • If you cancel your order, your points will be deducted from the refunded amount.
  • You can see your points balance on "My Points".
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