Can I exchange coloured contact lenses because the lens I purchased does not match the image on the website?

A

Can I exchange coloured contact lenses because the lens I purchased does not match the image on the website?

We will not exchange your contact lenses because they differ from the images shown on the website. We only accept exchanges when:
・you find defective lens.
・your prescription changes. (We only accept unopened and unexpired boxes)
・you made a mistake when placing your order.
within 30 days from the dispatched date.

Click here for more details on our Return Policy.

This entry was posted in . Bookmark the permalink.
Masa

New Customer 10%OFF

Close

Terms & Conditions

  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be caluculated for the total amount of your order (includes Shipping fee).
  • If you use a coupon code, the point will be caluculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spend when you use your points.
  • You can not redeem your points toward Shipping fee.
  • If you use a coupon code and your points for the same order, points will be deducted first.
  • You can see your points balance on "My Points".
  • If you cancel your order, your points will be deducted for the refunded amount.
x