The lenses I purchased did not match the image on the website, can I return/exchange them?

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The lenses I purchased did not match the image on the website, can I return/exchange them?

We will not exchange your contact lenses because they differ from the images shown on the website. Please note that results vary depending on the users.

  • you find a defective lens.
  • your prescription changes. (We only accept unopened and unexpired boxes)
  • you made a mistake when placing your order.

Returns must be made within 30 days from the dispatched date.

Click here for more details on our Return Policy.

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Terms & Conditions

  • You will earn 1 point for every $5 you purchase.
  • When you write your review for your purchased product, you will receive 10 points (one review per product only).
  • 1 Point will be worth $0.10 (eg 100 points＝$10).
  • The point will be caluculated for the total amount of your order (includes Shipping fee).
  • If you use a coupon code, the point will be caluculated for the total amount after using the coupon (discounted amount).
  • Points will be added after your payment is confirmed. You can use the points for your next purchase.
  • There is no expiry date for your points.
  • There is no minimum point spend when you use your points.
  • You can not redeem your points toward Shipping fee.
  • If you use a coupon code and your points for the same order, points will be deducted first.
  • You can see your points balance on "My Points".
  • If you cancel your order, your points will be deducted for the refunded amount.
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