Can I change my shipping address?

If your order status shows [On hold] or [Pending payment] , you can change the shipping details directly at [VIEW] through [Order History] on [My Account]. Otherwise, please contact us via email immediately to see if we can change your shipping address. After your order has been processed, we are unable to change the shipping […]

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I made a mistake in my order. How can I correct my mistake?

Please contact us via email immediately to see if we can change your order. In case your order has already been processed. we will instruct you where and how to send us back the unopened boxes and we will ship you the correct items when we receive your returned items (incorrect order). * Additional shipping […]

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My package has been returned to the sender (SAVELENS) because of an insufficient address/incorrect address or not been collected. Can you re-send my package?

Please contact us via email. We will instruct you the necessary steps and will re-send your package after confirming the status of returning to the sender. *Additional shipping cost will be at your expense. *If more than one year passes since the date the order was originally shipped, we will not be able to re-send […]

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[Pending payment] : Credit Card payment/PayPal payment failed/unfinished.
※You are able to cancel your order at [CANCEL], repay or change your payment method at [PAY], or shipping address at [EDIT] through [VIEW].
※Orders in this state will be cancelled automatically if we don't receive payment within 7 days.
[On hold] : We have been waiting for the payment by Bank Transfer (the payment status is [Unpaid]).
※You are able to cancel your order at [WANT TO CANCEL THIS ORDER?] or change your shipping address at [EDIT] through [VIEW].
※Order confirmation e-mail including the account information has been sent.
※Orders in this state will be cancelled automatically if we don't receive payment within 7 days.
[Processing] : Credit Card/PayPal payment has been confirmed. The payment by Bank Transfer has been confirmed.
※Credit card/PayPal: Payment confirmation (Order details) email has been sent.
※Bank Transfer deposit confirmation: A deposit confirmation email has been sent.
[Ready For Shipping] : The order is being sent to the distribution warehouse at this stage.
Stocked items: Being prepared for delivery.
Custom Ordered items: Ordered from the supplier (back ordered). If your order contains custom ordered items as well as stocked items, the order will be dispatched after all items have been received.
[Split Shipment] : The order is under split delivery.
If there are more than 9 items in one order, your order will be shipped in multiple packages.
※After all products have been shipped, the status will be changed to [Completed].
[Completed] : The order has been shipped from our distribution centre.
※A dispatch information email (the tracking details) will be sent.
※You can also track your order on our delivery company's tracking page at [Track Your Order] through [VIEW].
[Cancelled] : The order was cancelled automatically (payment has not been received within 7 days), cancelled by a customer or by staff (agreed by the customer).
[Refunded] : The order was cancelled and the total amount of the order was refunded by staff (agreed by the customer).
If your order was partially refunded, the status remains as it was.
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