Unfortunately, we do not have a health provider number as we are an overseas based company. Although, we try to provide the cheapest price and a high level of service in Australia.
Our standard receipt that is enclosed with the delivered goods states customer name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, optometric data of each product, quantity, unit cost and total cost of each product). Please note that we do not issue or […]
Our Price Policy : We aim to be the cheapest contact lens retailer in Australia. We offer you a price match as below. ・If you find a cheaper price on an identical item (excluding bulk deals, using promotion code or liquidation sale etc) on online retailers in Australia, we will match the price. ・The product […]
Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology. This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data. Our website uses SSL and is compatible with most modern browsers. Click here for more […]
Please contact us through the inquiry form. We do not have a call centre at this stage. Our customer support aim to reply to your inquiry within 3 business days. The customer support centre is only available on business days.
After your order status has been changed to [Processed], you can write your review on the product that you purchased through the product’s page whilst you are logged in. You can earn 10 points to write your review.
Please remove the lens immediately and contact us by using the inquiry form with your name, order ID, the lens data of your defective lens and how the lens is defective. We will instruct you where and how to send back the defective lens. Please DO NOT throw your defective lens away. Be sure to […]