Do you issue a receipt? What information does it contain?

Our standard receipt that is enclosed with the delivered goods states customer name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, optometric data of each product, quantity, unit cost and total cost of each product). Please note that we do not issue or […]

Continue reading →

What is your Price Policy?

Our Price Policy : We aim to be the cheapest contact lens retailer in Australia. We offer you a price match as below. ・If you find a cheaper price on an identical item (excluding bulk deals, using promotion code or liquidation sale etc) on online retailers in Australia, we will match the price. ・The product […]

Continue reading →

What is your Privacy Policy?

Our Privacy Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and reasonable manner. We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to […]

Continue reading →

Is your website secure?

Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology. This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data. Our website uses SSL and is compatible with most modern browsers. Click here for more […]

Continue reading →

How can I contact you?

Please contact us through the inquiry form. We do not have a call centre at this stage. Our customer support aim to reply to your inquiry within 3 business days. The customer support centre is only available on business days.

Continue reading →

How can I write my product review?

After your order status has been changed to [Processed], you can write your review on the product that you purchased through the product’s page whilst you are logged in. You can earn 10 points to write your review.

Continue reading →

My contact lens seems to be defective. What should I do?

Please remove the lens immediately and contact us by using the inquiry form with your name, order ID, the lens data of your defective lens and how the lens is defective. We will instruct you where and how to send back the defective lens. Please DO NOT throw your defective lens away. Be sure to […]

Continue reading →
New Customer 10%OFF

Close

[Pending payment] : Credit Card payment/PayPal payment failed/unfinished.
※You are able to cancel your order at [CANCEL], repay or change your payment method at [PAY], or shipping address at [EDIT] through [VIEW].
※Orders in this state will be cancelled automatically if we don't receive payment within 7 days.
[On hold] : We have been waiting for the payment by Bank Transfer (the payment status is [Unpaid]).
※You are able to cancel your order at [WANT TO CANCEL THIS ORDER?] or change your shipping address at [EDIT] through [VIEW].
※Order confirmation e-mail including the account information has been sent.
※Orders in this state will be cancelled automatically if we don't receive payment within 7 days.
[Processing] : Credit Card/PayPal payment has been confirmed. The payment by Bank Transfer has been confirmed.
※Credit card/PayPal: Payment confirmation (Order details) email has been sent.
※Bank Transfer deposit confirmation: A deposit confirmation email has been sent.
[Ready For Shipping] : The order is being sent to the distribution warehouse at this stage.
Stocked items: Being prepared for delivery.
Custom Ordered items: Ordered from the supplier (back ordered). If your order contains custom ordered items as well as stocked items, the order will be dispatched after all items have been received.
[Split Shipment] : The order is under split delivery.
If there are more than 9 items in one order, your order will be shipped in multiple packages.
※After all products have been shipped, the status will be changed to [Completed].
[Completed] : The order has been shipped from our distribution centre.
※A dispatch information email (the tracking details) will be sent.
※You can also track your order on our delivery company's tracking page at [Track Your Order] through [VIEW].
[Cancelled] : The order was cancelled automatically (payment has not been received within 7 days), cancelled by a customer or by staff (agreed by the customer).
[Refunded] : The order was cancelled and the total amount of the order was refunded by staff (agreed by the customer).
If your order was partially refunded, the status remains as it was.
x