Do you issue a receipt? What information does it contain?

Our standard receipt that is enclosed with the delivered goods states the customer’s name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, prescription of each product, quantity, unit price and total price of each product). Please note that we do not issue or […]

What is your Price Policy?

Our Price Policy – We aim to be the cheapest contact lens retailer in Australia. We can offer you a price match as below: If you find a cheaper price on an identical item (excluding bulk deals, using promotion code or liquidation sale etc) from any online retailers in Australia, we will match the price. […]

What is your Privacy Policy?

Our Privacy Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and reasonable manner. We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to […]

Is your website secure?

Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology. This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data. Our website uses SSL and is compatible with most modern browsers. Click here for more […]

How can I write my product review?

After your order status has been changed to [Processed], you can write your review on the product that you purchased through the product’s page whilst you are logged in. You can earn 10 points to write your review.

How do I get in contact with you?

Please contact us through the inquiry form. We do not have a call option available at this stage. Our customer support aims to reply to your inquiry within 3 business days. Our customer support team is only available on business days.