We do not offer special delivery or rush shipments at this time.
We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date. We cannot guarantee that they will be able to accommodate your request.
If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (SAVELENS). If you find the shipping company has returned your order while you were away, […]
After we ship orders, you can track your order on our delivery company’s tracking page at [Track Your Order] on [VIEW] on [Order History] through [My Account]. You will also receive a Dispatch Information email after your order was shipped out.
Orders are typically delivered 7-10 working days (remote area may take longer) after they are shipped. For stocked items, we will ship them within a few days, usually the next day. For custom ordered items , it usually takes one week (in very rare cases it might take up to 4 weeks) to receive them […]
The shipping charge is AU$12.90 per order, regardless of location in Australia. You will receive free shipping upon your purchase automatically when you place an order over $120 (no coupon code required). Free shipping is subject to change without notice.
After you have logged into [My Account], you can see all your previous order history on [Order History]. When you use [ORDER AGAIN] function, please double check your ordered items, prescriptions and delivery address are up to date.
After you have logged into [My Account], ・you can change your account information (email address and password) on [My Details] and ・you can change your default shipping address on [My Address]. If you would like to change your shipping address for your open order (current order), ・you can change your shipping address at [EDIT] through […]
Please double check if the email address is the one that you have registered with us. Please note our website is case sensitive.
We will send you a password reset email. Please click here to find out how to receive a link to create a new password via email. Follow the link to the password reset form on the email, where you can enter your new password.