We only accept returned items when: ・You find a defective lens. You may exchange merchandise in the following cases: ・Your eye care provider gave you a new prescription. ・You made a mistake when placing your order. within 30 days from the dispatched date. On all exchanges, we will exchange the price of the originally ordered […]
Due to our system difficulty, we will not be able to change the quantity, exchange the items or add item as each order has been processed. We will not be able to combine different orders either. *Be sure to recheck and verify all your order details and information prior to submitting an order.
Unfortunately we do not cancel orders once they have been processed unless your order status shows [On hold] (unpaid by Bank Transfer) or [Pending payment] (Credit card/PayPal payment failed/unfinished)). Please keep this in mind when you place your order. *Be sure to recheck and verify all your order details and information prior to submitting an […]
After you have logged into [My Account], you can see your order status at [VIEW] through [Order History]. Your order goes through the following steps: [Pending payment] : Credit Card payment/PayPal payment failed/unfinished. ※You are able to cancel your order at [CANCEL], repay or change your payment method at [PAY], or shipping address at [EDIT] through […]
If your order status shows [On hold] or [Pending payment] , you can change the shipping details directly at [VIEW] through [Order History] on [My Account]. Otherwise, please contact us via email immediately to see if we can change your shipping address. After your order has been processed, we are unable to change the shipping […]
If your required prescription is out of stock, please use the Restock Notification Request service to receive the information on the product. Click here for more details on the Restock Notification Request.
Please contact us via email immediately to see if we can change your order. In case your order has already been processed. we will instruct you where and how to send us back the unopened boxes and we will ship you the correct items when we receive your returned items (incorrect order). * Additional shipping […]
When you have completed your order, you will receive a confirmation email from us. If you do not receive a confirmation email from [SAVELENS] within 1 hour after placing your order, please contact us via email. Or visit [My Account] to confirm your order status at [VIEW] through [Order History]. Please double check your registered […]
You will be able to purchase up to 24 boxes on each order. *If your order contains more than 9 packs of product, it will be shipped in multiple packages. It depends on the size of the product.
As long as orders match your latest valid prescription, you may choose to buy any kind of merchandise from our website. * Orders are dispatched after all your ordered items are received if they are custom ordered ones.
