What kind of conditions apply for returns or exchanges?

We only accept returned items when: ・You find a defective lens. You may exchange merchandise in the following cases: ・Your eye care provider gave you a new prescription. ・You made a mistake when placing your order. within 30 days from the dispatched date. On all exchanges, we will exchange the price of the originally ordered […]

Can I cancel my order?

Unfortunately we do not cancel orders once they have been processed unless your order status shows [On hold] (unpaid by Bank Transfer) or [Pending payment] (Credit card/PayPal payment failed/unfinished)). Please keep this in mind when you place your order. *Be sure to recheck and verify all your order details and information prior to submitting an […]

Can I check my order status?

After you have logged into [My Account], you can see your order status at [VIEW] through [Order History]. Your order goes through the following steps: [Pending payment] : Credit Card payment/PayPal payment failed/unfinished. ※You are able to cancel your order at [CANCEL], repay or change your payment method at [PAY], or shipping address at [EDIT] through […]

Can I change my shipping address?

If your order status shows [On hold] or [Pending payment] , you can change the shipping details directly at [VIEW] through [Order History] on [My Account]. Otherwise, please contact us via email immediately to see if we can change your shipping address. After your order has been processed, we are unable to change the shipping […]

I made a mistake in my order. How can I correct my mistake?

Please contact us via email immediately to see if we can change your order. In case your order has already been processed. we will instruct you where and how to send us back the unopened boxes and we will ship you the correct items when we receive your returned items (incorrect order). * Additional shipping […]