How does AFTERPAY work?

ALL YOU NEED IS: a. An Australian credit card or debit card. b. To be over 18 years of age. c. An Australian residential address. The funds for the first payment must be available on your nominated card at the time of checkout. If you fail to make payment, you will be charged a late […]

What kind of conditions apply for returns or exchanges?

We only accept returned items when: ・You find a defective lens. You may exchange merchandise in the following cases: ・Your eye care provider gave you a new prescription. ・You made a mistake when placing your order. within 30 days from the dispatched date. On all exchanges, we will exchange the price of the originally ordered […]

Can I cancel my order?

Unfortunately we do not cancel orders once they have been processed unless your order status shows [On hold] (unpaid by Bank Transfer) or [Pending payment] (Credit card/PayPal payment failed/unfinished)). Please keep this in mind when you place your order. *Be sure to recheck and verify all your order details and information prior to submitting an […]

Can I check my order status?

After you have logged into [My Account], you can see your order status at [VIEW] through [Order History]. Your order goes through the following steps: [Pending payment] : Credit Card payment/PayPal payment failed/unfinished. ※You are able to cancel your order at [CANCEL], repay or change your payment method at [PAY], or shipping address at [EDIT] through […]